Frequently Asked Questions
Oxygen Always delivers a variety of oxygen concentrators, including stationary and portable oxygen concentrators. Our company focuses on exceptional oxygen equipment that exceeds customers’ expectations and improves their respiratory health.
As a leading provider of concentrators in the United States, Oxygen Always strives to ensure each of their clients are comfortable and confident while using our products. Below are the most frequently asked questions regarding our oxygen concentrators and services.
If you did not find the information you were looking for, please feel free to contact our team at (888) 710-1950. Our goal is to help you breathe easy, so you don’t need to worry about your oxygen therapy equipment.
Are Oxygen Concentrators Covered by Insurance?
Insurance coverage varies. Our consultants and insurance experts at Oxygen Always strive to provide customer support and assistance with medical insurance options, including Medicaid, Medicare, and private insurance reimbursement. Consult with one of our insurance consultants for more information about our stationary and portable oxygen concentrators.
Please refer to our dedicated resource page regarding Medicare coverage for home and portable oxygen concentrators and more details about insurance options.
Do I Need a Prescription for an Oxygen Concentrator?
If you are planning for medical insurance, including Medicare, to pay for your oxygen concentrator, they will require a prescription and additional documentation to ensure medical necessity before they pay. However, you do not need a new prescription for purchase if you are already utilizing some form of oxygen delivery therapy equipment. A copy of the existing prescription should suffice.
Our oxygen equipment consultants will also assist with finding and confirming prescriptions. Oxygen Always has referral programs and relationships with the major oxygen supply companies to obtain copies of oxygen concentrator prescriptions conveniently.
What Is the Difference Between Pre-Owned and Refurbished?
A pre-owned concentrator has been taken in on trade or from our buyback program. It has been thoroughly inspected by our team of certified technicians and will be in perfect working order prior to resale. A refurbished concentrator has been returned to the factory and rebuilt or parts replaced, so it is in “like new” condition and certified for use. Our oxygen concentrator maintenance professionals guarantee optimal use.
Do Pre-owned and Refurbished Oxygen Concentrators Come With Warranties?
Yes! The length and term of the warranties differ with the unit. You will be given written terms of the warranty upon purchase. Recertified units come with a manufacturer’s warranties that vary in length of the term.
What Do I Do When my Oxygen Concentrator Needs Service?
Oxygen Always has the best USA factory-trained and certified team of technicians. Our 24/7 expert oxygen concentrator maintenance technicians can diagnose issues and recommend solutions over the phone. If the issue cannot be resolved over the phone and repairs are needed, Oxygen Always will arrange to get your unit repaired quickly.
Beware of companies that tell you they have repair facilities. That is false and unauthorized.
Can I Get a Loaner Concentrator While Mine Is Being Repaired?
Yes! Loaner concentrators are included as part of the Premium Platinum Membership that every Oxygen Always client receives. (Subject to availability)
Can I Test an Oxygen Concentrator Before Purchase?
Yes! You can test an oxygen concentrator before you make your final purchase. We encourage clients to take their time to ensure they are comfortable and confident in their decision.
Our 100% customer satisfaction guarantee is built on the idea that everyone’s needs are different. Our consultants and resources are here for complete customer support.
When Will I Receive My Concentrator?
We ship out of many locations for the quickest delivery possible. We tend to ship the same day we process your payment, and you can usually expect to receive your concentrator within 2-3 business days. We also have expedited shipping available for an additional charge.
Be careful with any competitor offering free overnight shipping. If you do, hidden in the fine print is a no-return policy. Do not sign anything before making your purchase decision!
Contact our customer support specialists if you have questions or concerns.
Do You Ship Internationally?
In some circumstances, we can ship internationally for certain devices. We can provide a free quote and an estimated time of delivery over the phone. Things to know:
- Some countries may delay your oxygen concentrator purchase with their customs offices.
- The customer is responsible for any customs charges, taxes, or fees levied during transit.
- Our manufacturing partners have distribution agreements in place with many countries.
How Can I Pay for My Oxygen Concentrator?
We are here to help! We have a layaway program for oxygen concentrators, and you can decide how much and how often you can make payments.
Call our customer support, and we can discuss your payment options: (888) 710-1950.
Can I Rent a Portable Oxygen Concentrator?
Yes! Oxygen Always rents portable oxygen concentrators by the week at affordable rates.
More often than not, our clients purchase their rented portable oxygen concentrator after it drastically improved their quality of life. Oxygen Always makes purchasing more convenient by deducting the amount paid while renting from the unit price.
Test a portable oxygen concentrator today!
Why Are Some Home and Portable Oxygen Concentrators Listed on Amazon for a Cheaper Price?
Simply put, those oxygen concentrators are cheaply made and not intended for medical use.
The online oxygen concentrator market is flooded with devices that are intended for recreational use in heavily polluted areas. Almost all these devices only deliver 30% oxygen purity to air ratio.
If you are suffering from a medical condition, these online portable and home oxygen concentrators do not have the power to deliver the prescribed levels of oxygen you need. Those who suffer from COPD, emphysema, pulmonary fibrosis, and other medical conditions should not purchase cheap, online devices from unauthorized sources.
Oxygen Always, an authorized oxygen concentrator supplier, offers devices that output up to 90% oxygen purity to air ratio.
When I Upgrade, What Do I Do With My Used Concentrator?
Our main priority is for customers to have the best concentrator for their medical and lifestyle needs. It is very important to select a company with the best trade-in program. Oxygen Always’ Buyback Program will pay you top-dollar for your trade to put towards your new oxygen equipment. If you have a pre-owned oxygen concentrator to sell, put in a buyback request or contact us to see if your concentrator is eligible for purchase.
Can Portable Concentrators Be Used 24 Hours a Day?
Yes! Many people use portable oxygen concentrators as their sole source of oxygen. Even some pulse flow concentrators may be used continuously throughout the day. Consult with our oxygen delivery specialists to determine which concentrator would be best suited for your situation. Our experts will help you make the decision based on your specific needs.
Can I Travel With My Portable Oxygen Concentrator?
Portable oxygen concentrators are a great oxygen delivery solution compared to oxygen tanks, and one of the biggest advantages is the freedom to travel. Portable oxygen concentrators are FAA approved for airline use. Not only are they much safer for car travel, but you don’t have to worry about refills and running out.
Can Portable Concentrators Be Used and Taken on Airplanes and Cruise Ships Safely?
All portable oxygen concentrators sold by Oxygen Always are FAA approved for air travel. Portable oxygen concentrators are safer to travel with when compared to oxygen tanks. The FAA only has jurisdiction on flights in US airspace, so if you are traveling internationally, it is best to consult with a travel agent or airline professional about specific laws in other countries.
Airlines have their own policies regarding stowing and storing oxygen equipment and concentrators, so familiarize yourself with their policies before traveling. Most airlines require enough battery duration to last one and a half times your flight duration.
Call our experts with more specific information available as it relates to air or cruise travel plans.
Can Oxygen Concentrators Be Used With CPAP or BiPAP Devices?
Yes! Oxygen concentrators that have continuous oxygen flow are compatible with sleep apnea devices.
Is My Oxygen Concentrator a Tax-Write Off?
Medical expenses can be used as a tax write-off; however, you should consult with a professional accountant or tax professional to fully understand your personal situation and figure out exactly what you can and cannot claim.
Why Do I See Different Warranty Terms Over the Internet for the Same Unit?
Many internet companies blur the lines over oxygen equipment’s warranties. Before purchasing, insist on a manufacturer-supported warranty only. Make sure you have the manufacturer’s warranty and not the warranty form from the internet company before purchasing. Beware of companies offering a 5-year or lifetime warranty because manufacturers typically offer only two years.
Our oxygen supply company only offers manufacturer-supported warranties. We strive to be transparent and informative to all our clients.
Where Is Oxygen Always Located?
The Oxygen Always sales headquarters is in Boca Raton, Florida; however, we have locations all over the country, including in California, Colorado, Pennsylvania, Texas, and other states, to accommodate our customers’ needs. If you are concerned that there isn’t a physical oxygen concentrator supplier location near you, don’t worry!
Included in our service is the Oxygen Always Platinum Membership, which guarantees:
- 24-hour support & assistance for 365 days a year
- Expert Consulting from industry experts
BEWARE of companies claiming to have multiple repair centers that don’t exist. However, no matter where you are, Oxygen Always is always a phone call away.